Got a question? We have answers! Here's some of the most frequently asked questions:
- Is there an attachment included with pet tags to attach to the collar?
- Yes! Every tag comes with a split ring.
- How long does it take for my order to ship?
- Standard processing takes 3-5 business days with most packages shipping on Mondays. If you need an order sooner, please contact us before you place the order to make sure that we can fulfill your order sooner as well as flag it for when the order is received.
- The address on my order is wrong! How do I fix it?
- Reply to your order confirmation or email us at firstname.lastname@example.org with your order number and let us know right away that you need to change your mailing address. We will confirm when we have updated your order.
- I didn't get a tracking number with my pet tag. Why not?
- Standard free shipping in the US does not come with tracking. When you choosing a ship method at check out, you can upgrade shipping to add tracking or get your package sooner.
If you don't see the answer you are looking for please message us or email us (email@example.com) and we'll do our best to get back to you as quickly as possible.